Welcome to Soho Florist. These Terms and Conditions ("Terms") govern all transactions and use of our online flower delivery service for customers in Soho and the surrounding areas. By using our website and placing an order, you agree to be bound by these Terms. Please read them carefully before making a purchase. These Terms are designed for individual and business customers utilising our online platform for floral arrangements, bouquets, and related products delivered in the Soho area.
Our straightforward online ordering process is designed to provide a seamless experience for flower delivery across Soho and its neighbouring districts.
Browse our wide range of flowers, bouquets, and arrangements on our website. Each product listing contains descriptions, price, available delivery options, and additional customisations where applicable. While we strive to ensure all floral products are accurately represented, natural variations may occur due to seasonal availability.
To place an order, add your selected items to the online basket and proceed to checkout. You will be prompted to enter the delivery address, recipient’s details, a personalised message (if desired), and select your preferred delivery date. Please double-check the delivery details before confirming the order, as these cannot always be modified once submitted.
Once your order is placed, you will receive an order confirmation on-screen and via the email address provided. This confirmation acts as our formal acceptance of your order, subject to payment approval and product availability. If we are unable to fulfil any part of your order, we will contact you promptly to discuss suitable alternatives or arrange a refund.
Currently, online orders are available for delivery throughout Soho and adjoining London areas. Should you wish to enquire about a delivery location outside our standard service zone, please contact us before placing your order to discuss possible arrangements.
All payments for online flower orders must be made at the time of purchase using one of our accepted payment methods. Our website employs secure third-party payment processors and SSL encryption to protect your details.
We accept the following forms of payment:
All prices are listed in British Pounds (GBP) and include applicable VAT. The total cost, incorporating any delivery charges, will be clearly displayed before you complete your order.
If payment fails or is not authorised, your order will not be processed. We are not responsible for any delays or failures in order fulfilment due to incomplete or inaccurate payment information.
We understand that circumstances can change. Our cancellation and amendment policy aims to accommodate reasonable requests whilst recognising the perishable nature of our products.
If you wish to cancel your order, please notify us as soon as possible. For same-day or next-day delivery orders, we recommend contacting us immediately. Orders may only be cancelled and refunded if we have not begun preparing your flowers or dispatched your order. Cancellations are subject to our confirmation by email.
Once order preparation has commenced, or when the flowers have been dispatched, cancellations cannot be accepted due to the custom and perishable nature of our products.
Amendments to delivery details or messages may be possible if your order has not been dispatched. Contact us promptly for such changes. We cannot guarantee amendments once preparation or delivery has started but will do our utmost to accommodate requests where feasible.
Should we be unable to fulfil your order due to reasons out of our control, such as product unavailability, you will be offered the choice of a suitable substitute (subject to your acceptance) or a full refund. Refunds are processed via the original payment method within a reasonable period after the cancellation has been accepted.
If an event outside our control prevents us from fulfilling orders (e.g. extreme weather, major disruptions, or an ‘Act of God’), we will contact affected customers to discuss options, which may include rescheduled delivery, substitution, or refund.
We offer reliable flower delivery throughout Soho and nearby areas, aiming to ensure all orders arrive on the requested day. However, specified delivery times cannot always be guaranteed.
Standard delivery operates Monday to Saturday. Orders received by our advertised cut-off time are eligible for same-day or next-day delivery, subject to availability and area served.
We endeavour to deliver your order personally to the recipient or a nominated third party at the provided address. If no one is available to accept the delivery, we may leave the flowers in a safe location or with a neighbour, where possible. A delivery note will be left with instructions for collection or arrangement, unless circumstances prevent us from doing so.
If we are unable to deliver the order due to incorrect information, absence of the recipient, or lack of access, we will attempt to contact you to resolve the issue. Redelivery may incur additional charges; in cases where delivery is not possible and the order is returned, refunds may not be available due to the perishable nature of flowers.
We inspect all arrangements before dispatch. If you or the recipient are dissatisfied with the quality or condition of the flowers on arrival, notify us within 24 hours with supporting details. At our discretion, we may offer a replacement, partial refund, or other appropriate resolution, bearing in mind the natural characteristics of fresh flowers.
Due to seasonal fluctuations and high demand, certain flowers may occasionally become unavailable. We reserve the right to substitute with flowers of equal or greater value and similar style, ensuring the overall theme and appearance of your chosen arrangement is maintained. We will try to notify you of any significant substitutions prior to dispatch, where possible.
It is your responsibility to ensure all order information is complete and accurate before submission. Soho Florist will not be liable for orders missing due to incomplete, incorrect, or misleading delivery details.
Recipients are advised to follow the included care instructions to prolong the freshness and enjoyment of the flowers. We are not liable for damage or decline after delivery, where care advice is not followed or flowers are handled negligently.
Soho Florist shall not be liable for any indirect, consequential, or incidental damages arising from your use of our online flower delivery service. Our total liability to you for any loss or damage in connection with your order shall not exceed the total price of the goods supplied, except where such limitation is prohibited by law.
Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, fraud, or any matter for which liability cannot be excluded under UK law.
All content, branding, images, and text on the Soho Florist website are our intellectual property or used under licence. You may not reproduce, copy, or reuse any content for commercial purposes without express written permission.
Your privacy is important to us. Personal information provided during the order process is used only to process and deliver your order, manage customer service, or as required by law. For further details, refer to our separate Privacy Policy available on our website.
Soho Florist reserves the right to update these Terms from time to time. Any modifications will take effect immediately upon posting on our website. Continued use of our services constitutes acceptance of revised Terms. We encourage customers to review periodically for any updates.
These Terms and the provision of our flower delivery services are governed by the laws of England and Wales. Any dispute arising in relation to these Terms or our services will be subject to the exclusive jurisdiction of the courts of England and Wales.
These Terms and Conditions apply to all orders placed with Soho Florist for delivery to customers in Soho and surrounding areas. By placing an order, you confirm your acceptance of these Terms in their entirety.
If you have any queries regarding these Terms & Conditions or require further clarification about your online flower order, please use the contact options provided on our website. Our team is dedicated to ensuring your flower delivery experience in Soho is exceptional.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Soho, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Soho.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
