At Soho Florist, we take enormous pride in being a trusted local florist serving both households and businesses in Soho. Every flower arrangement leaving our shop is handpicked for maximum freshness and beauty. We understand the importance of receiving fresh blooms, which is why we offer a Fresh Flowers Guarantee to all our valued customers in Soho and the surrounding areas.
Your satisfaction is our priority. In the unlikely event your flowers arrive in less than perfect condition due to mishandling in transit or any unexpected incident, please notify us as soon as possible on the day of delivery. We kindly request that you provide a clear photo of the damaged flowers and the packaging to help us investigate and improve our service. Our team will promptly assess your claim and arrange a speedy resolution in line with our policy below.
To ensure you enjoy your flowers at their finest, our freshness guarantee covers 5 full days from the date of delivery. Should your flowers wilt or perish significantly before this freshness window ends, and you have followed our flower care instructions, please contact us immediately. We may request photographic evidence to help us address your concerns effectively and fairly.
If your order qualifies based on our above policies, we offer the following options for your convenience and peace of mind:
We are committed to resolving your issue quickly and courteously to ensure your flower-buying experience in Soho is always delightful.
We take every complaint seriously and treat each case individually. If at any stage you are dissatisfied with our flowers or service, please contact us within 24 hours of your delivery. Include your order details and any supporting information (such as photos or delivery notes) so we can fully understand your concern. Our experienced team will review your feedback, investigate the matter, and respond promptly with a resolution or an update on our progress.
We view every complaint as an opportunity to improve and strengthen our reputation as Soho’s favourite local florist. We appreciate your trust and welcome your feedback at every stage of your order experience.
Soho Florist is committed to building lasting relationships with our customers. As a vibrant, neighbourhood florist, our community matters to us. Whether you are a business seeking regular flower deliveries or a resident sending a thoughtful bouquet, you can rely on our returns, refunds, and complaints process for complete peace of mind. Thank you for choosing us to brighten your day in Soho.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
